We send all products by Australia Post Standard with tracking, free to anywhere in Australia. Express post for order above $100.
Orders usually ship 1-2 days from the date the product was ordered. Actual shipping times and delivery date may vary depending on local postal service in your area.
Return is accepted if you return the product within 30 days of receiving the products, in the original packaging, unopened. If the package is opened No refund will be given.
The same policy also applies in the case that the product is mouldy or spoiled, customer can request for replacement or refund, only if the product returned in the original packaging, unopened.
Please always contact us at admin@banyanvanilla.com with your reasons to return a product before sending.